Infection control in the workplace aims to prevent pathogens being passed from one person to another. The foundation of good infection control is to assume that everyone is potentially infectious. Whether you work in hospitality or health care basic infection control procedures include hand washing and keeping the workplace clean.
The Level 2 Award in Customer Service is perfect for anyone who is involved in a customer-facing role. All organisations must provide an effective service to their customers to be successful.
Coast Risk Management provides a comprehensive course that covers:
- General introduction Micro-organisms, infection, the chain of infection, pathogens, causative agents, transmission, way in/out and susceptible hosts.
- Reducing the risk of infection Standard precautions, risk assessment, personal/hand hygiene, PPE, blood and body fluids, equipment, environmental control, safe disposal of waste, safe handling of linen and appropriate case placement.
- Putting it all together - managing and reducing the risk Standards, documentation, quality assurance, management/worker roles and responsibilities, barriers to infection control, law/guidelines and Health Protection Agencies.
If you require more information on infection control or to discuss your requirements in more detail, please call: 01723 381900, email: firstname.lastname@example.org, use ‘Request Callback' to the right, or click the online enquiry button below.