CUSTOMER SERVICE LEVEL 2
This Highfield Level 2 Award Customer Service has been developed and is awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework. The RQF is an English qualification framework regulated by Ofqual.
The Level 2 Award in Customer Service is perfect for anyone who is involved in a customer-facing role. All organisations must provide an effective service to their customers to be successful.
Coast Risk Management provides this comprehensive course that covers:
- The principles of customer service
- How customer needs and expectations are formed
- Interpersonal skills and appropriate behaviour
- Responding to customers' problems or complaints
If you require more information on customer service or to discuss your requirements in more detail, please call: 01723 381900, email: firstname.lastname@example.org, use ‘Request Callback' to the right, or click the online enquiry button below.