Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organisational setting.
This course aims to provide delegates with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace.
Coast Risk Management provides a comprehensive course that covers:
- Human response in conflict situations
- Assessing and reducing the risks in conflict situations
- De-escalating conflict in emotive situations
- Good practice following a conflict situation
If you require more information on conflict management or to discuss your requirements in more detail, please call: 01723 381900, email: firstname.lastname@example.org, use ‘Request Callback' to the right, or click the online enquiry button below.